Shipping Policy

General Shipping information:

You will receive an order confirmation email within 24 hours.

Please allow 1-3 business days for order processing and preparation, unless a delay has been noted on our website.

Once your order has shipped, you will receive a notification email with tracking details.

Please verify all shipping details before submission. We are not responsible for errors in shipping addresses once orders have been dispatched.

Please note that shipping times may be impacted by holidays, weather conditions, or unforeseen carrier delays.

Here’s a detailed policy to address lost or stolen packages for your business:

Lost or Stolen Package Policy

At Mirrored Essence, we are committed to ensuring that your packages arrive safely. However, once a package is marked as delivered by the shipping carrier, we can no longer assume responsibility for it. Below are the steps to follow and options available in the event your package is lost or stolen:

Lost Package

Order Tracking

Please track your order using the tracking number provided in your shipping confirmation email. Check the delivery status to ensure the package is not still in transit.

Verify Delivery Information

Double-check that the shipping address provided at checkout was correct.

Wait 24-48 Hours

Carriers sometimes mark a package as "delivered" before it actually arrives. We recommend waiting 24–48 hours after the delivery confirmation.

Contact Your Local Post Office or Carrier

If your package does not arrive after 48 hours, contact your local post office or the shipping carrier (USPS or UPS). They may be able to provide additional information.

Filing a Claim

If the package is officially declared lost, please contact our customer service at info@themirroredessence.com within 14 days of the expected delivery date.
We will file a claim with the carrier, and upon approval, we can offer:
A replacement order at no additional cost.
A refund if the item is no longer available.

Stolen Package

Check with Neighbors

Sometimes, packages may be delivered to a neighbor or left in an unexpected location. Check with neighbors or around your residence to ensure the package isn’t nearby.

Filing a Police Report

If you believe your package was stolen, we recommend filing a police report. Some carriers require this for stolen package claims.

File a Claim with the Carrier

If your package was delivered but is missing, you can file a claim directly with the shipping carrier for lost or stolen packages.
USPS: File a claim
UPS: File a claim
FedEx: File a claim

While we are not responsible for packages marked as delivered, we want to help. If you cannot resolve the issue with the carrier, please contact us within 14 days of the delivery date for assistance. We will review each situation case-by-case, and if eligible, may offer a replacement or store credit.

Protect Your Shipment

To avoid potential theft, we recommend the following:

Opt for signature-required delivery at checkout.
Arrange for packages to be delivered to a secure location, such as your workplace or a package locker service.
Consider purchasing shipping insurance for higher-value orders.

Important Note

Once a package is marked as delivered by the carrier, it becomes the customer’s responsibility to ensure its safe retrieval. We are not liable for lost or stolen packages that have been confirmed as delivered.

For more detailed information or assistance, please reach out to us at info@themirroredessence.com.

Standard Domestic Shipping Policy (U.S.)

Standard shipping typically takes 5-8 business days for your package to arrive after order processing and preparation.

Expedited Shipping Policy (U.S.)

For those needing their candles promptly, we offer expedited shipping.

Expedited shipping typically takes 2-3 business days following order processing and preparation.

Please note, orders placed after 2 PM will be processed the following business day.

At this time, we do not offer international shipping.