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Frequently Asked Questions
Welcome to our FAQ section, where you’ll find answers to common questions about our luxury candles, including scents, care, and shipping. Discover what makes our candles exceptional. Any additional questions can be send it to info@themirroredessence.com
What makes coconut apricot wax different from other waxes?
Coconut apricot wax is a luxurious blend known for its clean burn, creamy texture, and excellent fragrance throw. It’s also eco-friendly, renewable, and sustainable, making it a premium choice for high-end candles.
Why do the candles have crackling wicks?
Crackling wicks, made from wood, offer a soothing, fireplace-like ambiance. The gentle crackling sound enhances the sensory experience, adding a touch of warmth and relaxation to your space.
Are our candles eco-friendly?
Yes, our candles are made with coconut apricot wax, which is a sustainable and biodegradable material. The wooden wicks are sourced from FSC-certified mills, ensuring that they come from responsibly managed forests.
How long do our candles burn?
Our candles have an average burn time of up to 60 hours. The high-quality wax blend and crackling wicks ensure a slow, even burn.
Do our candles have a strong fragrance?
Yes, we use a high concentration of premium fine fragrance and essential oils to ensure a rich and consistent scent throughout the candle's burn time. The coconut apricot wax holds and releases fragrance exceptionally well.
How should I care for my candle to get the best results?
For optimal performance, allow the wax to melt across the entire surface on the first burn to avoid tunneling. Trim the wick to 1/4 inch before each burn, and keep your candle away from drafts to ensure an even burn.
Are your candles safe to use around pets?
Our candles are made with non-toxic ingredients, but we recommend keeping them out of reach of pets and using them in well-ventilated areas. Always monitor burning candles and never leave them unattended.
What sizes are your candles available in?
We currently offer 10 oz candles.
Can I reuse the candle jar after the wax is finished?
Absolutely! Our candle jars are designed to be reusable. After the candle is finished, simply clean out the jar, and it can be repurposed for storage, decoration, or even as a planter.
What makes our candles a luxury product?
Our candles are made with the finest ingredients, including high-quality coconut apricot wax, premium fragrance, essential oils, and handcrafted wooden wicks. The attention to detail and commitment to quality craftsmanship define our candles as a luxury product.
How can I place an order?
You can place an order directly through our website. For bulk or custom orders, please reach out to us via email or our contact form.
What are the benefits of using a wooden wick over a cotton wick?
Wooden wicks provide a unique visual and auditory experience, producing a soft crackling sound similar to a fireplace. They also promote a cleaner burn with less soot, and their wider flame helps the candle melt more evenly.
Are your candles vegan and cruelty-free?
Yes, all our candles are 100% vegan and cruelty-free. We do not use any animal-derived ingredients, and our products are not tested on animals.
How strong is the scent throw of your candles?
Our candles are designed with a strong scent throw, meaning they will effectively fill a room with fragrance. The combination of high-quality fine fragrance, essential oils and coconut apricot wax ensures that the scent is both potent and long-lasting.
Do your candles contain any harmful chemicals?
No, our candles are free from harmful chemicals such as parabens, phthalates, and toxins. We prioritize safe, non-toxic ingredients that are gentle on you and the environment.
What is the best way to extinguish a wooden wick candle?
To extinguish your wooden wick candle, use a candle snuffer. Avoid using water or covering the candle to smother the flame, as this can damage the wick and create smoke.
How do I clean the candle jar once the candle is finished?
To clean out the jar, place it in the freezer for a few hours to harden any remaining wax. Once the wax is solid, you can easily pop it out with a butter knife. Wash the jar with warm soapy water to remove any residue.
Are your candles suitable for gifting?
Yes, our candles are an excellent gift choice. We offer luxurious packaging and gift sets that make them perfect for any occasion, from birthdays to holidays and special events.
How long does it take for my order to be processed and shipped?
Orders are typically processed within 1-3 business days. Shipping times vary based on your location, but you can expect your order to arrive within 5-8 business days for standard shipping.
What should I do if my candle arrives damaged?
If your candle arrives damaged, please contact us within 24 hours of receiving your order. We’ll be happy to offer a replacement or a refund, depending on the situation.
What are your return and exchange policies?
We strive for 100% customer satisfaction. If you are not satisfied with your purchase, we accept returns and exchanges within 7 days of delivery, provided the candle is unused and in its original condition.
How can I best store my candles when not in use?
Store your candles in a cool, dry place, away from direct sunlight or heat sources. This helps preserve the fragrance and extends the candle’s shelf life.
What safety precautions should I take when burning your candles?
Always burn candles on a heat-resistant surface, keep them away from flammable materials, and never leave them unattended. Ensure the wick is trimmed to 1/4 inch to prevent high flames and excess smoke.